Terms & Conditions

MediFamily Terms of Service & EULA

Effective Date: August 14, 2026 • Version: 2.0 (Store-Ready Compliance)

⚠️ CONSUMER HEALTH ORGANIZER & NON-MEDICAL DISCLAIMER

MediFamily is a consumer personal health organizer and daily medication reminder utility. MediFamily is NOT a licensed healthcare provider, medical clinic, or diagnostic service. MediFamily is NOT a medical device and does NOT diagnose, treat, cure, or prevent any medical condition. It is NOT Software as a Medical Device (Non-SaMD) under U.S. FDA regulations or European Union Medical Device Regulation (EU MDR 2017/745).

The application and exported PDF summaries are personal self-tracking tools based entirely on user-entered data. Information provided does not constitute medical advice, clinical diagnosis, or treatment plans. All vital readings (such as Blood Pressure and Glucose) are manually recorded by the user from their own certified home measurement devices. Always consult a licensed physician or qualified healthcare professional for medical advice, diagnosis, or treatment. In an emergency, contact your local emergency services immediately.

1. Acceptance of Terms

By downloading, installing, accessing, or using the MediFamily mobile application (the "App"), developed and published by MAS Labs ("we", "us", or "our"), you agree to be bound by these Terms of Service and End User License Agreement ("Terms"). If you do not agree to these Terms, do not install or use the App.

2. License Grant & Restrictions

MAS Labs grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the App for personal, non-commercial healthcare tracking on compatible devices that you own or control, in accordance with the Apple App Store Terms of Service and Google Play Terms of Service.

You agree NOT to:

  • Decompile, reverse engineer, disassemble, or attempt to derive the source code of the App.
  • Modify, adapt, translate, or create derivative works from the App.
  • Use the App for any commercial healthcare enterprise or clinical diagnostic system without written authorization.

3. Personal Health Management Utility (No Doctor-Patient Relationship)

You acknowledge that using MediFamily does NOT establish a doctor-patient, pharmacist-patient, or healthcare provider relationship with MAS Labs or any of its contributors. You remain solely responsible for the accuracy of self-entered dosages, medication schedules, and vital logs.

4. User Responsibilities & Data Backup

Because MediFamily employs a Zero-Knowledge local-first architecture, MAS Labs does not hold copies of your unencrypted database or decryption passwords. You are solely responsible for:

  • Maintaining periodic encrypted backups (.medifamily).
  • Safely storing your chosen master password and 16-character Emergency Recovery Key.
  • Ensuring that your device is protected by standard OS passcodes or biometric security.

5. Intellectual Property Rights

All intellectual property rights, trademarks (including MediFamily™ and MAS Labs™), graphical assets, interface layouts, algorithms, and documentation are the exclusive property of MAS Labs and are protected under international copyright and trademark laws.

6. In-App Purchases, Subscriptions & Billing Lifecycle

MediFamily offers optional premium tiers ("MediFamily Pro") to unlock advanced multi-profile caregiver features, unlimited family health report generation, and continuous encrypted whole-vault backups. All financial transactions and payment processing are handled exclusively through the platform app stores (Apple App Store and Google Play Store).

6.1 Auto-Renewable Subscriptions (Monthly & Annual)

Subscription plans automatically renew at the end of each billing cycle (monthly or annually) unless auto-renew is cancelled at least 24 hours prior to the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period at the rate established by the platform store. You may manage or cancel your subscription at any time via your device's store settings (Apple ID Subscriptions or Google Play Subscriptions).

6.2 Lifetime Pro Perpetual License (Non-Consumable)

The Lifetime Pro pass is a one-time, non-consumable in-app purchase that grants perpetual access to MediFamily Pro features with zero future renewal fees. A Lifetime Pro license is permanently tied to your Apple ID or Google Play account and can be restored on any compatible device you own via "Sync & Restore Purchases".

6.3 Plan Upgrades, Proration & Active Subscription Protection

  • Monthly to Annual Upgrades: Upgrades between recurring subscription tiers are processed by Apple StoreKit and Google Play Billing with automated time-based or credit proration in accordance with standard store policies.
  • Upgrading from Subscriptions to Lifetime Pro: Because app stores manage recurring subscriptions separately from one-time licenses, users upgrading from an active Monthly or Annual plan to Lifetime Pro must cancel the recurring auto-renewal in their store account settings to prevent subsequent recurring charges. The app provides direct store links and guidance upon upgrade.

6.4 Cancellation, Expiration & Vault Mode Data Preservation

Cancelling a subscription turns off auto-renewal for future cycles. You will retain full Pro access until the conclusion of your current paid billing period. Following expiration, your account transitions to Vault Mode: all existing health records, vitals, medications, and logs remain permanently saved, readable, searchable, and intact on your device.

6.5 Refunds & Store Administration

Because all purchase billing and payment collection are administered directly by Apple Inc. and Google LLC, MAS Labs does not possess access to payment credentials or direct refund processing mechanisms. Any refund requests must be submitted directly through Apple (reportaproblem.apple.com) or Google Play (play.google.com/store/account/orderhistory) according to their respective refund guidelines.

7. Limitation of Liability & Warranty Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, MAS LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES RESULTING FROM MISSED DOSES, MISENTERED DATA, DEVICE LOSS, OR INABILITY TO USE THE APP.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE) and international digital commerce standards, without giving effect to any principles of conflicts of law.

9. Contact & Publisher Inquiries

If you have any legal, licensing, or general inquiry regarding these Terms, please reach out directly: